DELIVERY
Shipments will be made by UPS surface
or carrier of our choice. If another carrier
is requested, order is to be F.O.B. shipping
point regardless of dollar amount.
BACK ORDERS
Back orders are placed only at the request
of the customer and therefore considered
a separate order. Because of this, freight
will be charged according to our freight
policy regardless of the size of the order
from which the back order is taken.
SPECIAL ORDERS
These are non-stock items ordered from
regular vendors at the customer’s
request. A non-refundable deposit of 50%
will be required and Special Order items
are not returnable.
RETURN GOODS
No merchandise will be accepted for return without an assigned RGA number.
This can be achieved by contacting our customer service department at our main
office. All returns must be made within 15 days of purchase and the original
invoice number will be necessary to process the credit. Certain items such
as special orders, books, or tools, cannot be returned. All products should
be free of defects in material and workmanship and to perform the work for
which they were designed. Any defective merchandise will be returned to the
factory for their inspection. The appropriate disposition (credit, replacement,
or repair) of this merchandise will be made based on the factory’s recommendation.
No deductions from payment will be allowed until a formal credit has been issued
from our accounting department. Any merchandise to be returned must be sent
prepaid to our office. Please Note: Any returned merchandise must be in re-saleable
condition and may not be marked on or priced in any way. Returned merchandise
is subject to a minimum 20% service charge.
CLAIMS
All claims for shortage and/or damage must be reported within 5 days. If any
shipment is lost and/or damaged by the delivering carrier, it is the purchaser’s
responsibility to file the appropriate claim forms with the delivering carrier.
If you have questions or concerns, if
you cannot find what you are looking for
or if
you need to return product(s) you may call
us direct at 866-493-4638 or e-mail us by . |
