SALES POLICY
The information contained on this page is intended
to help you to become familiar with certain
procedures and policies of our company. A thorough
understanding of the information will be helpful
in developing a good business relationship
between yourself and our company. KravMagaVideos.com
is not responsible for typographical, omissions,
and other errors.
Please note: The part number from this catalog
may not match the one on your package.
PRICES
All Prices subject to change without notice.
All orders will be billed at prices in effect
at the time of shipment.
CREDIT CARD PURCHASES
MasterCard, Visa, Discover and American Express
cards are accepted for purchases.
DELIVERY
Shipments will be made by UPS surface or carrier
of our choice. If another carrier is requested,
order is to be F.O.B. shipping point regardless
of dollar amount.
BACK ORDERS
Back orders are placed only at the request of
the customer and therefore considered a separate
order. Because of this, freight will be charged
according to our freight policy regardless
of the size of the order from which the back
order is taken.
SPECIAL ORDERS
These are non-stock items ordered from regular
vendors at the customer’s request. A
non-refundable deposit of 50% will be required
and Special Order items are not returnable.
RETURN GOODS
No merchandise will be accepted for return without
an assigned RGA number. This can be achieved
by contacting our customer service department
at our main office. All returns must be made
within 15 days of purchase and the original
invoice number will be necessary to process
the credit. Certain items such as special orders,
books, or tools, cannot be returned. All products
should be free of defects in material and workmanship
and to perform the work for which they were
designed. Any defective merchandise will be
returned to the factory for their inspection.
The appropriate disposition (credit, replacement,
or repair) of this merchandise will be made
based on the factory’s recommendation.
No deductions from payment will be allowed
until a formal credit has been issued from
our accounting department. Any merchandise
to be returned must be sent prepaid to our
office. Please Note: Any returned merchandise
must be in re-saleable condition and may not
be marked on or priced in any way. Returned
merchandise is subject to a minimum 20% service
charge.
CLAIMS
All claims for shortage and/or damage must be
reported within 5 days. If any shipment is
lost and/or damaged by the delivering carrier,
it is the purchaser’s responsibility
to file the appropriate claim forms with the
delivering carrier.
CHILDREN UNDER 18
Children under
the age of 18 should not submit questions, requests
for estimates or any other
information to Krav Maga Videos
without the consent of a parent or legal guardian.
If you have questions or concerns, if you cannot
find what you are looking for or if you need
to return product(s) you may call us direct at
866-493-4638 or e-mail us by .
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